Terms & Conditions

ORDER PROCESSING & SHIPPING TIMES

All items are handmade to order in the USA by our local team of seamstresses. 

Shipping Turnaround Times are as Follows:

Simple Swaddles: 7 Business Days 

Fringe Blankets: 21 Business Days 

New Launch Items and Preorders: 5 Weeks 

Personalized Items: Allow 7 additional Business Days

 

ORDER ISSUES

If there is a problem with your order; missing item, incorrect personalization (typo), missing personalization, incorrect item received, etc. please make sure to contact our customer service team via email: hello@jacandjaedesigns.com

In your email, be sure to include your full name, order #, and detail the issue so we can offer the appropriate support and solution. 

 

PERSONALIZED ITEMS

Personalized orders/items are non refundable and ineligible for exchange unless in the event of a personalization error by our team.