Terms & Conditions
ORDER PROCESSING & SHIPPING TIMES
All items are handmade to order in the USA by our local team of seamstresses.
Shipping Turnaround Times are as Follows:
Simple Swaddles: 7 Business Days
Fringe Blankets: 21 Business Days
New Launch Items and Preorders: 5 Weeks
Personalized Items: Allow 7 additional Business Days
ORDER ISSUES
If there is a problem with your order; missing item, incorrect personalization (typo), missing personalization, incorrect item received, etc. please make sure to contact our customer service team via email: hello@jacandjaedesigns.com
In your email, be sure to include your full name, order #, and detail the issue so we can offer the appropriate support and solution.
PERSONALIZED ITEMS
Personalized orders/items are non refundable and ineligible for exchange unless in the event of a personalization error by our team.